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Oct 31 2012

When the Going Gets Tough, the Tough Gets Going

Due to the effects of Hurricane Sandy, our thoughts and prayers go out to the families that have been affected.  We hope you and your families are safe. All of our staff members are on the east coast and understand how stressful a time this can be.

Crucial Vacuum’s¬†headquarters are in Little Ferry, NJ. Our office and warehouse are on the Hackensack River and our entire town was¬†severely¬†impacted by the storm. Thousands had to evacuate. Our office is currently without power and it is closed until further notice. Since our offices are at the top of a hill, we are hopeful that there was no interior damage. Though we haven’t been able to get into our warehouse due to the lake that is parked currently in front of it at the moment. See the picture below. We do however, hope the water recedes quickly with a little sun and look to our power being restored to our warehouse very soon.

Crucial Vacuum Warehouse Complex

About 2/3 of Crucial Vacuum’s¬†employees are currently without power. The other 1/3 of us with power are welcoming those without power into our homes. ¬† For the past and next couple of days, a small team of Crucial Vacuum will be meeting at a kitchen table, where else, to work together to make our customers happy and move beyond the current crisis at hand.

Admittedly, Hurricane Sandy did slow us down and has delayed our response times a tiny bit but didn’t stop the hustle. We are working hard the next couple of days to earn your business. We are thankful for your business! ¬†We have and are taking certain steps to making sure customers are taken care of. ¬†Since we don’t have access to our warehouse, we have had our partners and vendors ship most of our orders on our behalf. We’re thankful for those relationships! ¬†We’ve reached out to every last customer since October 25th to let them know about the delays due to Sandy. ¬†Stephanie (seen above) has been handling all customer related issues and resolving them as fast as humanly possible. ¬†Justin (seated behind Stephanie) has been in constant contact with our partners and getting all of ¬†our orders processed. ¬†In the midst of all the¬†hurdles, we have managed to move ¬†forward. And as far as me…I’m finishing up the day, with a scotch in one hand and the keyboard in the other learning new tasks and doing whatever needs to be done for our customers. ¬†Coming from the Marketing Dept., I have taken on new tasks from customer servicing to tracking orders for customers and keeping them informed with the status of their orders placed. ¬†Its new grounds for me but I must say its been a great learning experience.

As they say, as one door closes, another opens.

 

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