Jul 29 2014

Top Vacuum Troubleshooting Maintenance Tips

To keep your vacuum running smoothly and elongate it’s lifespan, all vacuum cleaners need maintenance and service. However there are a lot of servicing that can be done yourself as long as you know what parts you need and what is wrong with the machine. We asked our customer care team to find out questions customers call about that can be quickly fixed.

Loss of Suction:

Vacuum cleaners use their suction to clean your floors. If you see residue still left after you vacuum, your vacuum probably is loosing suction somewhere.

  • Clean or Replace Your Filter: The air starts at your motor and goes through your filter to suction up dust and debris. However if your vacuum’s filter is too dirty, no matter how powerful the motor is, your vacuum will not be able to pick up anything. If your filter is washable, it should be cleaned every 2-4 weeks. Be sure to look through your manual to see how many filters your vacuum requires. Most vacuums have two or more filters to ensure maximum suction.
  • Check Your Brushroll: Also called a roller brush, or agitator. The brushroll helps your vacuum pick up the bigger residue such as hair. However if this is clogged or over piled, the debris won’t be able to get past the brushroll. The brushroll also helps maintain constant contact between the floor and vacuum cleaner head to create maximum suction. Check to see if your brushroll adjustor is working as well.
  • Check Your Hose: For upright vacuums, it’s called a floor nozzle hose. Check the hose that connects your vacuum cleaner head or attachment to the body or canister. If there is a tear, or something clogging the hose, either replace or unclog the hose. The easiest way to check for a clog, especially with a long hose is the toss a penny down one side. If the penny exits the other side, it is not clogged however if the penny is stuck inside, please out the clog.

Brushroll Won’t Spin/Clean:

If your brushroll/roller brush/agitator won’t spin, most likely your seeing that larger residue left after your vacuum. You can also check but turning your vacuum upside down and running the vacuum.

  • Clean or Change Your Brushroll: Your brushroll is only meant to last one year. Over time, the bristles and the end caps will wear. Eventually the brushroll won’t provide an effective clean. However if your brushroll is new, your brushroll probably needs a good cleaning. Hair tends to get into the end caps causing the brushroll to clog and run slow or not at all. Don’t try to force your brushroll to run as you’ll damage your motor. Read your manual to remove your brushroll and remove any obstructions.
  • Your Belt is Worn/Broken: Your brushroll is connected  to the motor by a belt. Using tension and the motor, the belt turns your brushroll to provide an effective clean. However over time, your belt will stretch and lose the tension needed or break. Belts should be changed every 6-12 months depending on use.
  • Motor is Broken: Your brushroll spins thanks to your belt and the motor. Unfortunately it is possible to break your motor. Contact your manufacturer to see if the motor is covered under a warranty and to find the part number.

Vacuum Won’t Move:

Your vacuum should move forward easily almost as if it is driving itself. However if your vacuum doesn’t, there may be a couple of things wrong.

  • Brushroll is Dirty/Needs Replacing: If your brushroll is dirty, it isn’t able to function properly by turning. As your brushroll mainly guides your vacuum to move, check your brushroll to see if it is able to turn properly. Brushrolls should be changed every year as the bristles wear. If your bristles are overworn, they will loose their structure and ability to guide your vacuum.
  • Too Much Suction: Too much suction isn’t a good thing. If you vacuum isn’t able to move forward, your vacuum may be on the wrong setting for your floors. Check your manual to find the correct setting.
  • Wheel Are Stuck: Hair and other stringy residue can be a vacuum’s worst enemy. Check your tires to find the obstruction that is preventing it from moving.

I Smell Burning:

This most likely has to do with your brushroll. If your brushroll isn’t able to move round, the motor is overworking causing that burning smell. Immediately stop running your vacuum and check your brushroll by using the steps provided previously.


Have additional maintenance questions? The Crucial Vacuum Team is happy to help! Call us at 877.750.9239 or e-mail us!