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Meet Chad

Chad

Articles by Chad

Aug 1 2012

Meet Stephanie – Our Crucial Customer Service Manager

Since our inception at Crucial Vacuum in 2009, we’ve went from 1 employee to just passing the double-digits two weeks ago. The number one source of our growth here has been our repeat customers along with word of mouth referrals. We established our philosophy from day one -  we would spend our time and focus our attention on our customer service and the overall customer experience instead of spending time targeting what our competition is doing.

So, it’s time to meet Stephanie. She is the woman behind our rave reviews, our outstanding customer experience and has been an asset to our customers and our company.

Many E-commerce stores and a lot of our competition do not have a phone number to call when there is an issue or challenge. If they do have a phone number and answer it when it rings (sometimes not even in the USA), they focus on the quantity of calls they can get through rather than the quality of the call.

At Crucial Vacuum, we don’t rate our employee’s performance on average handling time,  which is the quantity of calls the customer support center can get through. We also don’t measure call times (Stephanie’s longest phone call was 1 1/2 hours long). Stephanie is our customer advocate. She is unscripted and in one conversation with her, we know you will know her and develop a strong personal connection with her.  She excels in this position because she is allowed to let her amazing personality shine, without worry of holding back.  Stephanie deeply understands the importance of keeping our customers satisfied and always finds a solution to any obstacle that we come across.  Great Job Steph!

With that said, we have a wall of success in the office. This is where all the letters Stephanie receives are placed. Below are just a few real customer feedback letters from our customers expressing the experience with Stephanie and Crucial Vacuum.

“Muchas gracias! Todo copasetic. I ordered on Saturday and received my bags on Friday. You have good prices and your offer of free shipping led me to choose your company. Now that I received my order, I will add that you have great service and a wonderful attitude. “You” sound young (phrases like “YAY!”, “most awesome experience”, “with love”), and idealistic (planting a tree for every 1,000 filters purchased). Young also in the sense of not being jaded and taking things for granted. That you are sincere in wanting to give excellent service (because all companies SAY that, but we all know that “talk is cheap”). But in your case, you backed up your talk and I respect and appreciate your intention and your actions.” Thank you and I wish your company lots of success. By the way, I send hugs also. ~Alexis

“I received the replacement filter set. Thank you for taking care of this. Your attention to my problem has greatly improved my concerns about your products and service and I intend to leave good feedback with Amazon.” Thank you again for your help. ~Don

We value your feedback. Each of our customers are extremely important to us. Customers are the heart of our business.  Our goal is to have every customer feel like Alexis and Don with their shopping experience on Crucial Vacuum.

May 29 2012

Crucial Vacuum Reviews Surpass 25,000+ on EBAY

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, CEO Amazon.com

This morning we woke up and it was a great day. We opened our email to receive a hand written letter and certificate from John Donahue, CEO of eBay. At Crucial Vacuum, we don’t typically honk our own horn but this was a true honor. We were awarded the eBay “Turquoise Shooting Star Achievement Award.” That’s eBay’s fancy way of stating that we received 25,000 feedbacks from our valued customers! However, it’s not just about the quantity but also the quality of the feedback reviews we have received.

Check out our eBay store and see the 25,000+ reviews from past customers and you will see that we have 99.7% positive feedback from happy customers.

At Crucial Vacuum, we strive to delight our customers and give them a wow experience! With our price match guarantee, satisfaction guarantee, free shipping and free returns and exchanges, why go anywhere else for all your vacuum cleaner needs!

We have to thank all of our customers along with the Crucial Vacuum Team for making this happen! And without our amazing customers and incredible employee staff, we wouldn’t be where we are today. So nothing makes us happier than hearing positive feedback from our satisfied customers, which makes our jobs here at Crucial Vacuum that much better.

So if you haven’t ordered from us yet what are you waiting for? Find out for yourself what all the hype is about!

Jan 28 2012

Author, Mysti Reutlinger Shares Crucial Information on Dangerous Chemical Cleaners

At Crucial Vacuum we know how important it is to keep our families healthy and breathing easy. Why else would we spend so much time cleaning and sanitizing? But lately there has been a lot of talk about the dangers of the chemicals found in common household cleaners and it got my attention. Am I doing more harm than good?

So I caught up with Mysti Reutlinger, author of “The Pantry Cleaner: Chemical Free Cleaning”, to pick her brain about the dangers of household cleaners and I was shocked by what she had to say.

CV: So, just to clear things up, what is chemical free cleaning as opposed to “commercial cleaning”? 

MR: Chemical-free cleaning uses natural products that eliminate germs, grime, and all the goo any child (or adult) could produce without adding any chemicals into the home.  

CV: What first sparked your interest in chemical free cleaning? 

MR: The short version; My youngest son.  My son arrived at 24-weeks in gestation. He was 1 pound, 7 ounces and 12 inches long at birth. He spent the first 115 days of his life in a Neonatal ICU and when he came home, he was on oxygen. I quickly noticed that he struggled breathing when I cleaned. Upon hours of research, including reading many medical studies published in accredited journals, I found the correlation between commercial cleaners and a host of problems occurring in people. 

CV: Your book is described as teaching us how to clean without the use of harmful chemicals that can lead to respiratory distress, loss of smell, and even cause cancer… are household cleaners really that dangerous? 

MR: In a word, yes. When we purchase food in a store that is processed and packaged, we have a list of ingredients on the side and can make reasonable decisions about the quality of the food in the package. Commercial cleaners (anything purchased) don’t have to follow the same regulations because their chemical formulas are considered “trade secrets.” Longterm exposure to some chemicals found in the most common of cleaning products leads to many disorders, diseases, and yes, even cancer.  

A study published in the October 2007 issue of American Journal of Respiratory and Critical Care Medicine provides a good illustration. Over 3,000 people who did not have asthma or asthma symptoms at the start of the study were followed by researchers and their cleaning habits were evaluated. In the people who used commercial spray cleaners once a week, 42% had asthma symptoms at the end of the study. Those who cleaned more often were diagnosed with asthma and required medication. 

CV: I was shocked when I read about the damage that chemicals in common cleaners can do. Like disinfectants are toxic to our respiratory and circulatory systems? Isn’t that a bit ironic? 

MR: It is ironic. We want what is best for our families. We love them and want everyone to be safe. Cleaning shouldn’t be dangerous! 

CV: Is it safer to not clean at all rather than use store bought chemical cleaners? 

MR: Before there were commercial cleaners, people cleaned. They used vinegar, lemons, baking soda, corn starch, and regular lye soaps. Dishes were scrubbed and when someone was sick, rinsed with boiling water. Even without understanding the science behind having a clean home and eliminating germs and bacteria, our ancestors cleaned. Just like they knew what science has proven today, a clean home will keep our families from becoming sick. It is definitely not safer to live without cleaning. 

CV: I tried! But what about allergy sufferers? Don’t we need something more powerful to clear the air? 

MR: Allergy sufferers most certainly need clean air, not chemically-filled air.  

At one point in my life, I took prescription allergy medicines every spring and fall. I was convinced that the stuffy nose and burning eyes was a result of the seasonal plants growing and irritating me. When I changed how I cleaned, I still had the occasional stuffy nose and burning in my eyes, but I no longer needed medication to treat the symptoms.  

So now that I’ve got your attention, check back next week for Mysti’s tips for beginners like me who want to try their hand at chemical-free cleaning. Part two of our interview includes a couple simple chemical-free cleaner recipes, tips for getting rid of dust, and Mysti tells me what one item I should throw out today.

Jan 25 2012

Crucial Reader’s Cleaning Tips

At Crucial Vacuum, we know that a healthy family starts with a clean home. Last week, we shared some expert cleaning tips to help you keep your home clean and safe. And while expert advice is great, sometimes tips from people just like us can be even better.

So we reached out to you, our readers, and asked for some of your favorite cleaning tips and tricks. We must say, you guys didn’t disappoint. Here is what you said:

Get creative with how you use your cleaning supplies.  One of our genius readers has found that a dry mop works wonders for those hard to reach corners and places you can’t reach with a rag. She was amazed by how well dust and cobwebs clung to the mop. Also she says she realized a long time ago that if you just get into the habit of dusting and vacuuming every couple of days it really isn’t so bad and won’t take as long if you don’t let it build up. She likes that vacuuming is even a little bit of a workout!

Choose safe products and let the little ones help. One reader uses a spray bottle filled with a watered-down mixture of an environmentally (child) safe cleaner. Her young daughter loves to go to town spraying it on the table, sink, back of her chair, etc. to help her clean. She love it because her daughter ASKS to help clean. And, she doesn’t have to worry about her child’s safety.

Start ‘em young! One our readers has young girls who just love to put the laundry soap in the washer. So she tell them they can IF they help with the rest of the laundry. And we love this one; Her girls think its awesome to get into their bikinis and take a bucket of water/soap and soak the kitchen floor with it. Then slide on their knees pretending like they are penguins..In the end, her floor is clean and they had a blast. (We bet all these little ones will be great housekeepers!)

Be prepared for messy kids! Another mom says, if u have kids a magic eraser is a must! She says they take off everything, especially crayon markings off of walls and wooden furniture, without damaging it. Sounds like she knows from experience! That same readers adds that baby wipes are awesome for cleaning! We agree, baby wipes are great for everything!

Stay one step ahead of your dirty refrigerator. We love this. One of our readers uses press and seal wrap in all of her refregirator drawers. This makes it quick and easy, just pull, wipe, and add new.

And last but certainly not least…

Stay stocked up. One of our readers said he stays on top of cleaning by making sure that he never runs out of cleaning supplies. He makes sure to always have a backup broom, extra sprays, soaps, and solutions, and replacement bags and filters for his vacuum. (Hey, we couldn’t agree with that last part more!) This way, there is no excuse for not getting the job done.

Jan 20 2012

A Few of Our Favorite Expert Cleaning Tips

It is safe to say that for most of us, there just aren’t enough hours in the day. Whether you work 40 hours outside the home, stay home with your kids, or whatever combination of the two, chances are cleaning your house requires time that you just don’t have. Crucial Vacuum knows your time is valuable and limited. We also know how essential a clean home is the health and safety of your family. So when we found this article by Heidi Cho, 30 Quick and Easy Cleaning Tips, featuring great timesaving advice from cleaning experts, we decided to share our favorites tips from the article with you. You’re welcome!

For the kitchen-

Work clockwise around the room. Because the stovetop is likely the dirtiest and greasiest place in the kitchen it makes sense to save it for last. But we actually like this tip for any room in the house. It will keep you from running from one side of the room to the other without getting anything accomplished. And saving the worst part for last is nice because once you’re done, you’re done!

Keep your sponges bacteria free. A wet sponge can be a lovely place for bacteria to thrive. But wringing yours out and popping it in the microwave on high for 60 seconds is a great way to stop those harmful bacteria in their tracks.

For the bathroom-

Rid your shower curtain liner of mold and mildew. The plastic liner on your shower curtain can be tough to keep clean. But by placing it in the washer with some towels, which will work as scrubbers, yours can be good as new in no time. We really love this idea. Mold is nothing to mess around with.

For the entire house:

Clean top to bottom. This ensures that any dust, crumbs, or whatever else gets knocked off of your surfaces will be picked up when you get to the floor.

And the vacuum tip-

Vacuum from one corner to the other corner. Cho suggests that you start in the corner furthest from the entrance to the room and work in slow, forward and backward, overlapping motions. This will leave you with perfect vacuum lines free of footprints, which we all just love.