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Archives: Crucial News

Jan 4 2013

It’s The Small Things That Make a Big Difference

It has been almost a month since the Sandy Hook Elementary School shooting. The school, the town of Newton, CT and the nation is still recovering from the devastation and heartbreak.

When any tragedy happens it’s sad, but this one we felt very close to our hearts given that it happened at a elementary school. For us at Crucial Vacuum, it was a difficult day but our business had to carry on. While we were picking and packing orders and doing what we do to WOW our customers, we came across an order for Pam, a resident of Newtown, CT. Abdul, our warehouse manager said “I would like to write Pam a caring message regarding what happened in her town.” I liked the way Abdul was thinking and gave him the OK to do it!

Abdul wrote Pam the following:

“Our prayers and thoughts go out to you guys” All of the warehouse employees signed it and off the 25-pack of Crucial Vacuum Miele Vacuum Cleaner bags went.

Then yesterday, we received an email from Pam. She wrote:

Thank-You-Letter-Crucial-Vacuum

This is why we strive to make our customers happy. It’s the small things that make a big difference.

Again, our hearts go out to those still struggling through the aftermath —may all beings be free from suffering

Aug 1 2012

Meet Stephanie – Our Crucial Customer Service Manager

Since our inception at Crucial Vacuum in 2009, we’ve went from 1 employee to just passing the double-digits two weeks ago. The number one source of our growth here has been our repeat customers along with word of mouth referrals. We established our philosophy from day one -  we would spend our time and focus our attention on our customer service and the overall customer experience instead of spending time targeting what our competition is doing.

So, it’s time to meet Stephanie. She is the woman behind our rave reviews, our outstanding customer experience and has been an asset to our customers and our company.

Many E-commerce stores and a lot of our competition do not have a phone number to call when there is an issue or challenge. If they do have a phone number and answer it when it rings (sometimes not even in the USA), they focus on the quantity of calls they can get through rather than the quality of the call.

At Crucial Vacuum, we don’t rate our employee’s performance on average handling time,  which is the quantity of calls the customer support center can get through. We also don’t measure call times (Stephanie’s longest phone call was 1 1/2 hours long). Stephanie is our customer advocate. She is unscripted and in one conversation with her, we know you will know her and develop a strong personal connection with her.  She excels in this position because she is allowed to let her amazing personality shine, without worry of holding back.  Stephanie deeply understands the importance of keeping our customers satisfied and always finds a solution to any obstacle that we come across.  Great Job Steph!

With that said, we have a wall of success in the office. This is where all the letters Stephanie receives are placed. Below are just a few real customer feedback letters from our customers expressing the experience with Stephanie and Crucial Vacuum.

“Muchas gracias! Todo copasetic. I ordered on Saturday and received my bags on Friday. You have good prices and your offer of free shipping led me to choose your company. Now that I received my order, I will add that you have great service and a wonderful attitude. “You” sound young (phrases like “YAY!”, “most awesome experience”, “with love”), and idealistic (planting a tree for every 1,000 filters purchased). Young also in the sense of not being jaded and taking things for granted. That you are sincere in wanting to give excellent service (because all companies SAY that, but we all know that “talk is cheap”). But in your case, you backed up your talk and I respect and appreciate your intention and your actions.” Thank you and I wish your company lots of success. By the way, I send hugs also. ~Alexis

“I received the replacement filter set. Thank you for taking care of this. Your attention to my problem has greatly improved my concerns about your products and service and I intend to leave good feedback with Amazon.” Thank you again for your help. ~Don

We value your feedback. Each of our customers are extremely important to us. Customers are the heart of our business.  Our goal is to have every customer feel like Alexis and Don with their shopping experience on Crucial Vacuum.

May 30 2012

Crucial Vacuum Announces Free Shipping AND Free Returns – Bingo, Bango, Bongo!

First, we’d like to thank everyone for all the feedback we’ve received. It’s actually through feedback from customers that we have decided to create what we believe is the easiest and free return process in our industry. At CrucialVacuum.com, we want our customers to experience delight – with the very best selection, with free shipping now both ways, along with customer service that’s above and beyond what you would typically find at any retail store anywhere.

The truth is, we want you to love what you ordered and we are confident that our products and service will help you live a healthier life! But, if for whatever reason you are not 100% satisfied with your purchase, you can return your order for a full 100% refund with pre-paid postage on the house! We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. You heard it right folks – We at Crucial Vacuum just implemented our updated FREE & EASY return policy.

Crucial Vacuum Free Shipping Free Returns

Here’s the bottom line for our returns – It’s just as clear and transparent as our shipping price, which is free! Returns must be unused, in the state you received them, in the original packaging and within 30 days of your order date. That’s all! It’s free and the return can be made right through our website.

So if for whatever reason you’re not happy with your purchase, just go through our easy self-service return process here to print out a free return label.

We want our return policy to make purchasing online a painless process – bingo, bango, bongo.

Feb 2 2012

We Passed! Crucial Vacuum’s Filters Were Put to The Test

Recently, Crucial Vacuum sent some of our fabulous reusable vacuum filters to the folks over at Vacuum Wizard. We wanted them to see just how our handy washable filters stack up against the competition.

They put our replaceable filters through a series of tests and compared their performance to some typical manufacturers replacement filters. We must say, we are very pleased with the results.

Vacuum Wizard tested the original performance of both filters and then tested our washable filters again after they were washed. They found that our reusable filter worked just as well as Eureka’s disposable filter. Of course, we already knew it would, but we are glad they noticed.

Vacuum Wizard also found that our filters were easy to wash and reuse and that they worked just as well the second, third, and fourth time around. We are so proud!

One more major perk that the test revealed about our filters? They save you money! Who doesn’t like saving money? In fact, the reviewer estimated a savings of about $13 in 6 months. Those savings could add up quickly!

We love that Vacum Wizard liked our filters and appreciate the feedback. Thanks guys!

We always love getting feedback from our customers, too.

In case you were wondering, Continue reading »

Dec 23 2011

And the Winner is… Vapamore Named “Consumers Digest Best Buy”

Crucial Vacuum has exciting news! While we already knew that Vapamore products were the very best steam cleaners around (why else would we offer them to our beloved customers?), we now have some pretty solid proof to back us up.

We are happy to announce that the Vapamore MR-100 Primo Steam Cleaner has been named the “Consumers Digest Best Buy” for a canister style steam cleaner. After a year of comparisons and testing, Consumers Digest names its picks for the best buys in its upcoming February issue, on stands in mid-January.

Steam cleaning has become increasingly popular in recent years. It seems that every manufacturers is producing its own version of the “best” steam cleaner to tackle those dirty floors and counters. As a matter of fact, Consumers Digest reports that there are now 24 different manufacturers making steam-cleaning products.

With products ranging in prices from $40-$500 or more, all claiming to be the best, shopping for the perfect steam cleaner can be overwhelming. But Consumers Digest looked at them all and talked to the experts to find out once and for all which steam cleaner deserves to be called the best buy.

The results are in and according to Consumers Digest our friends at Vapamore have the canister category in the bag. Consumers Digest had great things to say about the MR-100 Primo.

“No other canister has a better warranty than the MR-100 Primo has. It’s also the least expensive model that has a stainless steel boiler tank, which means that it’s less likely to corrode than are the aluminum boiler tanks that are used in less expensive models. And no other model that costs less than $300 has a longer cleaning time (50-60 minutes) than this model has.”

It’s true. The MR-100 Primo comes with a lifetime boiler tank and labor warranty and a 1-year warranty on parts. It also comes with a ton of great features and attachments for all your steam cleaning needs.

Vapamore listened to the customer and built this steam cleaner from the ground up. We knew they got it right, and now they are finally getting the recognition they deserve. Congratulations to our favorite steam cleaner!