We're the world's leading cleaning supply company. We're passionate about clean homes and a healthy planet.

Archives: Crucial Reviews

Jul 29 2014

Find the Best Vacuum Cleaner For Your Needs!

Crucial Swirl

Finding the best vacuum cleaner is difficult in our overly advertised world.

One company is showing a sleek new look while the other is stating how lightweight their vacuum is. Of course every vacuum cleaner company states that they have the best suction using their “technology” however the real proof is in the actual breakdown of how it functions. Every company can say their vacuum is the best compared to the rest, but before you spend your hard earned money, is the vacuum you are looking into ideal for your home?

Finding A Vacuum - Crucial Vacuum

Many factors should impact your decision when choosing the perfect vacuum.

The first is the type of floors you have. The second includes any additional environmental factors, such as pets, or noise. The final factor is the price range you are comfortable spending. You may be surprise, or maybe not, that although we don’t sell vacuum cleaner units, we get this question often. We’ve compiled an unbiased list of vacuum cleaners. The struggle of choosing a vacuum cleaner is a thing of the past!

Best Vacuum Cleaner Overall:

Top Pick: The Dyson DC65 is sleek in design and lives up to the hype that follows the Dyson name. The Dyson DC65 self-adjusts from carpet to hardwood using an active base-plate. It automatically raises and lowers to maintain constant suction with the floor. Then the redesigned brushroll with shorter and stiffer bristles allow for a deeper carpet clean. At the retail price of $599.99, it’s a purchase not to be taken lightly, however the DC65 has earned the reputation to be the best overall vacuum cleaner.
Best Value: The Shark Navigator Lift-Away Professional Upright NV370 at $199.99 is a great value for it’s price. The Shark Navigator uses it’s guaranteed “Never Loses Suction” technology fueled by a high speed dust cup design and HEPA filter. By spinning air at a high speed in the extra large dust cup, it keeps the debris away from the filter, thus maintaining constant suction. In addition with the dust away hard floor attachment, the Shark NV370 is a great, cost efficient overall vacuum cleaner.

Best Vacuum For Hardwood Floors:

Top Pick: The Miele S2121 is ideal for hardwood floors with its six-stage suction power and its bare floor attachment. Although it is a canister vacuum, the S2121 comes with a telescopic stainless steel wand for a 29.5 feet radius clean. Miele’s reputation for manufacturing superior vacuum cleaners continues with this lower priced, light weight option.
Best Value: Hoover Linx BH50010 at $159 is a affordable and lightweight option for hardwood floors. With Hoover’s signature Windtunnel technology and cordless mobility, the Hoover Linx is a great solution to pet hair and those tough stairs. Plus to add even more value, the Linx is bagless with an easy to remove dust cup canister.

Best Vacuum For Carpets:

Top Pick: The Dyson DC41 is not only comes with Dyson’s patented and coveted technology but comes in several colors to fit your personality and decor. This vacuum isn’t one that you’ll want to stick in the closet. The DC41 captures allergens down to 0.5 microns in size with it’s cyclone technology. Then the bagless dirt bin is easily emptied with a push of the button to ensure debris ends up in the trash and not on your hands.
Best Value: The Shark Navigator Lift-Away Professional Upright NV356E has been stirring quite a storm in the vacuum industry for it’s value. It’s never lose suction technology has proven to be justified. This Navigator provides a powerful suction to pick up dust, and debris, especially pet hair. And at $179.99 it’s worth it!

Best Quiet Vacuum:

Top Pick: The Miele S8390 proves that a louder vacuum does not mean more power. With it’s six stage suction technology to provide the correct level of power and it’s fix level heigh adjustment, the Miele S8 provides the most quiet and effective clean.
Best Value: The Shark Rotator Lift-Away Professional Upright NV502 is advertised as lightweight and ultra-quiet and it proves accurate. With it’s never lose suction technology, it sucks up dirt and pet hair so easily you’ll have to empty the dust cup twice.

Best Vacuum For Pets:

Top Pick: The Dyson DC65 features powerful suction with a self-adjusting cleaner head to ensure no gap between the cleaner head and it’s surface. Pet hair and debris is picked up using Dyson’s cyclone technology and redesigned shorter and stiffer brush bar.
Best Value: The Hoover T-Series Windtunnel Pet Rewind Bagless Upright Vacuum, UH70210 is an affordable vacuum at $129.00. Featuring a 5 position carpet adjustment, it can easily adjust to match your floor level. It picks up dust and pet hair with ease and included is a upholstery tool to pull stubborn pet hair from your furniture.

Jun 24 2013

HondaVac Vacuum Cleaner = No more Interior Car Washes?

Shopvac vacuums are not just for your garage any more. The next best thing is on the horizon; Honda is slated to release a 2014 Touring Elite model Odyssey with an optional vacuum cleaner, an industry first!  Co-developed with ShopVac, the HondaVAC  comes with various attachments, a replaceable Shopvac filter and canister bag, plus a hose they claim can reach virtually any area of the interior. I can only hope this feature filters down to various makes and models, because I can’t stand staring down stale French fries, loose change and other unmentionables stuck in hard-to-reach places in my car much longer. We’re confident that it’s quality will be top-notch, as is their extensive line of popular products that we carry replacement parts for, like the ShopVac Wet Dry cartridge filter. Crucial Vacuum is slated to provide parts for the HondaVAC in the future, so be sure to check our website for availability.

hondavac photo

hondavac photo

 

I was waiting patiently for an entry-level vehicle with a fridge in it, but it seems like that option will be exclusive to luxury rides for the foreseeable future. Check out our extensive line-up of Shopvac Bags and Shopvac filters and stay tuned for the Hondavac vacuum filter coming to our website soon!

Aug 1 2012

Meet Stephanie – Our Crucial Customer Service Manager

Since our inception at Crucial Vacuum in 2009, we’ve went from 1 employee to just passing the double-digits two weeks ago. The number one source of our growth here has been our repeat customers along with word of mouth referrals. We established our philosophy from day one -  we would spend our time and focus our attention on our customer service and the overall customer experience instead of spending time targeting what our competition is doing.

So, it’s time to meet Stephanie. She is the woman behind our rave reviews, our outstanding customer experience and has been an asset to our customers and our company.

Many E-commerce stores and a lot of our competition do not have a phone number to call when there is an issue or challenge. If they do have a phone number and answer it when it rings (sometimes not even in the USA), they focus on the quantity of calls they can get through rather than the quality of the call.

At Crucial Vacuum, we don’t rate our employee’s performance on average handling time,  which is the quantity of calls the customer support center can get through. We also don’t measure call times (Stephanie’s longest phone call was 1 1/2 hours long). Stephanie is our customer advocate. She is unscripted and in one conversation with her, we know you will know her and develop a strong personal connection with her.  She excels in this position because she is allowed to let her amazing personality shine, without worry of holding back.  Stephanie deeply understands the importance of keeping our customers satisfied and always finds a solution to any obstacle that we come across.  Great Job Steph!

With that said, we have a wall of success in the office. This is where all the letters Stephanie receives are placed. Below are just a few real customer feedback letters from our customers expressing the experience with Stephanie and Crucial Vacuum.

“Muchas gracias! Todo copasetic. I ordered on Saturday and received my bags on Friday. You have good prices and your offer of free shipping led me to choose your company. Now that I received my order, I will add that you have great service and a wonderful attitude. “You” sound young (phrases like “YAY!”, “most awesome experience”, “with love”), and idealistic (planting a tree for every 1,000 filters purchased). Young also in the sense of not being jaded and taking things for granted. That you are sincere in wanting to give excellent service (because all companies SAY that, but we all know that “talk is cheap”). But in your case, you backed up your talk and I respect and appreciate your intention and your actions.” Thank you and I wish your company lots of success. By the way, I send hugs also. ~Alexis

“I received the replacement filter set. Thank you for taking care of this. Your attention to my problem has greatly improved my concerns about your products and service and I intend to leave good feedback with Amazon.” Thank you again for your help. ~Don

We value your feedback. Each of our customers are extremely important to us. Customers are the heart of our business.  Our goal is to have every customer feel like Alexis and Don with their shopping experience on Crucial Vacuum.

May 29 2012

Crucial Vacuum Reviews Surpass 25,000+ on EBAY

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, CEO Amazon.com

This morning we woke up and it was a great day. We opened our email to receive a hand written letter and certificate from John Donahue, CEO of eBay. At Crucial Vacuum, we don’t typically honk our own horn but this was a true honor. We were awarded the eBay “Turquoise Shooting Star Achievement Award.” That’s eBay’s fancy way of stating that we received 25,000 feedbacks from our valued customers! However, it’s not just about the quantity but also the quality of the feedback reviews we have received.

Check out our eBay store and see the 25,000+ reviews from past customers and you will see that we have 99.7% positive feedback from happy customers.

At Crucial Vacuum, we strive to delight our customers and give them a wow experience! With our price match guarantee, satisfaction guarantee, free shipping and free returns and exchanges, why go anywhere else for all your vacuum cleaner needs!

We have to thank all of our customers along with the Crucial Vacuum Team for making this happen! And without our amazing customers and incredible employee staff, we wouldn’t be where we are today. So nothing makes us happier than hearing positive feedback from our satisfied customers, which makes our jobs here at Crucial Vacuum that much better.

So if you haven’t ordered from us yet what are you waiting for? Find out for yourself what all the hype is about!

Apr 4 2012

Cleaning Pet Hair

Cleaning Pet HairI love my pets! I have two that are the sweetest, kindest, and most adorable little balls of fur. As much as I love playing with them, petting them, and having them part of my life, I hate the hair. It’s everywhere! I find pet hair on my carpets, furniture, and clothes. I’ve tried those lint rollers to pull clean the hard-to-get pet hair off my clothes and furniture, but it doesn’t do much.

Dander is sticky and helps fur stick to places we don’t want it. The more your pet cleans himself, the stickier the hair. Cats are exceptionally clean and their hair doesn’t budge unless it’s sticking to freshly laundered clothes. But there is a solution to cleaning up after little balls of fur. The Gonzo Pet Hair Lifter works for both cats and dogs! Even better, it is reusable and easy. Continue reading »