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Jul 29 2014

Top Vacuum Troubleshooting Maintenance Tips


To keep your vacuum running smoothly and elongate it’s lifespan, all vacuum cleaners need maintenance and service. However there are a lot of servicing that can be done yourself as long as you know what parts you need and what is wrong with the machine. We asked our customer care team to find out questions customers call about that can be quickly fixed.

Loss of Suction:

Vacuum cleaners use their suction to clean your floors. If you see residue still left after you vacuum, your vacuum probably is loosing suction somewhere.

  • Clean or Replace Your Filter: The air starts at your motor and goes through your filter to suction up dust and debris. However if your vacuum’s filter is too dirty, no matter how powerful the motor is, your vacuum will not be able to pick up anything. If your filter is washable, it should be cleaned every 2-4 weeks. Be sure to look through your manual to see how many filters your vacuum requires. Most vacuums have two or more filters to ensure maximum suction.
  • Check Your Brushroll: Also called a roller brush, or agitator. The brushroll helps your vacuum pick up the bigger residue such as hair. However if this is clogged or over piled, the debris won’t be able to get past the brushroll. The brushroll also helps maintain constant contact between the floor and vacuum cleaner head to create maximum suction. Check to see if your brushroll adjustor is working as well.
  • Check Your Hose: For upright vacuums, it’s called a floor nozzle hose. Check the hose that connects your vacuum cleaner head or attachment to the body or canister. If there is a tear, or something clogging the hose, either replace or unclog the hose. The easiest way to check for a clog, especially with a long hose is the toss a penny down one side. If the penny exits the other side, it is not clogged however if the penny is stuck inside, please out the clog.

Brushroll Won’t Spin/Clean:

If your brushroll/roller brush/agitator won’t spin, most likely your seeing that larger residue left after your vacuum. You can also check but turning your vacuum upside down and running the vacuum.

  • Clean or Change Your Brushroll: Your brushroll is only meant to last one year. Over time, the bristles and the end caps will wear. Eventually the brushroll won’t provide an effective clean. However if your brushroll is new, your brushroll probably needs a good cleaning. Hair tends to get into the end caps causing the brushroll to clog and run slow or not at all. Don’t try to force your brushroll to run as you’ll damage your motor. Read your manual to remove your brushroll and remove any obstructions.
  • Your Belt is Worn/Broken: Your brushroll is connected  to the motor by a belt. Using tension and the motor, the belt turns your brushroll to provide an effective clean. However over time, your belt will stretch and lose the tension needed or break. Belts should be changed every 6-12 months depending on use.
  • Motor is Broken: Your brushroll spins thanks to your belt and the motor. Unfortunately it is possible to break your motor. Contact your manufacturer to see if the motor is covered under a warranty and to find the part number.

Vacuum Won’t Move:

Your vacuum should move forward easily almost as if it is driving itself. However if your vacuum doesn’t, there may be a couple of things wrong.

  • Brushroll is Dirty/Needs Replacing: If your brushroll is dirty, it isn’t able to function properly by turning. As your brushroll mainly guides your vacuum to move, check your brushroll to see if it is able to turn properly. Brushrolls should be changed every year as the bristles wear. If your bristles are overworn, they will loose their structure and ability to guide your vacuum.
  • Too Much Suction: Too much suction isn’t a good thing. If you vacuum isn’t able to move forward, your vacuum may be on the wrong setting for your floors. Check your manual to find the correct setting.
  • Wheel Are Stuck: Hair and other stringy residue can be a vacuum’s worst enemy. Check your tires to find the obstruction that is preventing it from moving.

I Smell Burning:

This most likely has to do with your brushroll. If your brushroll isn’t able to move round, the motor is overworking causing that burning smell. Immediately stop running your vacuum and check your brushroll by using the steps provided previously.


Have additional maintenance questions? The Crucial Vacuum Team is happy to help! Call us at 877.750.9239 or e-mail us!

Jul 29 2014

Find the Best Vacuum Cleaner For Your Needs!

Crucial Swirl

Finding the best vacuum cleaner is difficult in our overly advertised world.

One company is showing a sleek new look while the other is stating how lightweight their vacuum is. Of course every vacuum cleaner company states that they have the best suction using their “technology” however the real proof is in the actual breakdown of how it functions. Every company can say their vacuum is the best compared to the rest, but before you spend your hard earned money, is the vacuum you are looking into ideal for your home?

Finding A Vacuum - Crucial Vacuum

Many factors should impact your decision when choosing the perfect vacuum.

The first is the type of floors you have. The second includes any additional environmental factors, such as pets, or noise. The final factor is the price range you are comfortable spending. You may be surprise, or maybe not, that although we don’t sell vacuum cleaner units, we get this question often. We’ve compiled an unbiased list of vacuum cleaners. The struggle of choosing a vacuum cleaner is a thing of the past!

Best Vacuum Cleaner Overall:

Top Pick: The Dyson DC65 is sleek in design and lives up to the hype that follows the Dyson name. The Dyson DC65 self-adjusts from carpet to hardwood using an active base-plate. It automatically raises and lowers to maintain constant suction with the floor. Then the redesigned brushroll with shorter and stiffer bristles allow for a deeper carpet clean. At the retail price of $599.99, it’s a purchase not to be taken lightly, however the DC65 has earned the reputation to be the best overall vacuum cleaner.
Best Value: The Shark Navigator Lift-Away Professional Upright NV370 at $199.99 is a great value for it’s price. The Shark Navigator uses it’s guaranteed “Never Loses Suction” technology fueled by a high speed dust cup design and HEPA filter. By spinning air at a high speed in the extra large dust cup, it keeps the debris away from the filter, thus maintaining constant suction. In addition with the dust away hard floor attachment, the Shark NV370 is a great, cost efficient overall vacuum cleaner.

Best Vacuum For Hardwood Floors:

Top Pick: The Miele S2121 is ideal for hardwood floors with its six-stage suction power and its bare floor attachment. Although it is a canister vacuum, the S2121 comes with a telescopic stainless steel wand for a 29.5 feet radius clean. Miele’s reputation for manufacturing superior vacuum cleaners continues with this lower priced, light weight option.
Best Value: Hoover Linx BH50010 at $159 is a affordable and lightweight option for hardwood floors. With Hoover’s signature Windtunnel technology and cordless mobility, the Hoover Linx is a great solution to pet hair and those tough stairs. Plus to add even more value, the Linx is bagless with an easy to remove dust cup canister.

Best Vacuum For Carpets:

Top Pick: The Dyson DC41 is not only comes with Dyson’s patented and coveted technology but comes in several colors to fit your personality and decor. This vacuum isn’t one that you’ll want to stick in the closet. The DC41 captures allergens down to 0.5 microns in size with it’s cyclone technology. Then the bagless dirt bin is easily emptied with a push of the button to ensure debris ends up in the trash and not on your hands.
Best Value: The Shark Navigator Lift-Away Professional Upright NV356E has been stirring quite a storm in the vacuum industry for it’s value. It’s never lose suction technology has proven to be justified. This Navigator provides a powerful suction to pick up dust, and debris, especially pet hair. And at $179.99 it’s worth it!

Best Quiet Vacuum:

Top Pick: The Miele S8390 proves that a louder vacuum does not mean more power. With it’s six stage suction technology to provide the correct level of power and it’s fix level heigh adjustment, the Miele S8 provides the most quiet and effective clean.
Best Value: The Shark Rotator Lift-Away Professional Upright NV502 is advertised as lightweight and ultra-quiet and it proves accurate. With it’s never lose suction technology, it sucks up dirt and pet hair so easily you’ll have to empty the dust cup twice.

Best Vacuum For Pets:

Top Pick: The Dyson DC65 features powerful suction with a self-adjusting cleaner head to ensure no gap between the cleaner head and it’s surface. Pet hair and debris is picked up using Dyson’s cyclone technology and redesigned shorter and stiffer brush bar.
Best Value: The Hoover T-Series Windtunnel Pet Rewind Bagless Upright Vacuum, UH70210 is an affordable vacuum at $129.00. Featuring a 5 position carpet adjustment, it can easily adjust to match your floor level. It picks up dust and pet hair with ease and included is a upholstery tool to pull stubborn pet hair from your furniture.

Jun 17 2014

Eat Your Way to an Allergy Free Season!

As the spring season brings warm weather, it also brings with it sniffling, sneezing, and other annoying seasonal allergy symptoms.

Allergies are caused when histamines bind to receptors causing inflammation of the nasal passages, throat, and eyes. Allergy medicines treat and prevent symptoms using chemicals with anti-histamines and anti-inflammation properties. Anti-inflammatory properties inhibits different enzymes and prevent oxidants from further damaging and destroying tissue. Anti-histamines prevent allergies by blocking histamines from binding to receptors. You could have your doctor inject chemicals with the possibility of adverse effects and around this time, allergy medicines have disappeared from shelves.

What if you could diminish or even prevent your allergies by just eating natural foods?

If you are one of the 40 million people in the United States suffer from seasonal allergies, consider adding certain foods to your diet.


Anthocyanins are flavonoids with several health benefits including but not limited to antioxidant and anti-inflammatory properties especially in sinuses and nasal passages.
Foods include: acai, beet, bilberry, blackberry, blackcurrant, blueberry, blood orange, cherry, chokeberry, cranberry, eggplant, purple corn, purple grape, raspberry, redcurrant.


Carotenoids are a soluble nutrient mainly known for converting to Vitamin A for the body. However they are a hydrocarbon with anti-inflammatory, antioxidant and immune system boosting properties to better fight off allergies.
Foods include: carrot, apricot, sweet potato, pumpkin, cantaloupe, spinach, broccoli, kale, turnip, tomato.


Quercetin is a phytonutrient known for several health benefits with anti-inflammatory, antioxidants, and anti-histamine properties.  Studies show it’s expansive magnitude in health benefits.
Foods include: caper, chamomile tea, red apple, red grape, blueberry, red cherry, blackberry, onion, broccoli, elderberry, and licorice.


Eat your way to an allergy-free spring season while enjoying natural and delicious food! Remember to always consult with a physician before starting any health regime.

Mar 11 2014

Behind the Scenes: Our Brand New Office

Crucial Vacuum Brand New Office

After almost 6 years of consistently growing out of our office locations, we can finally say we made it to our brand new office space – and it feels awesome!

Collectively with our Crucial Vacuum family, we struggled to find the perfect location to root down and grow into. After searching near and far, we found an instant connection to an office space in Cresskill, NJ. It was an extensive project, one where we really had to use our imagination to envision our perfect space, but it was definitely worth it. Not only do we love the new vibes from our office but our performance levels have also gone through the roof.


Crucial Vacuum Brand New Office 2

Instead of a hard-pressed office with cubicles, we wanted to create an open environment to welcome Crucial Vacuum, our family of other Crucial Brands, along with any visitors that decide to stop by. We even removed the idea of a conference room by adding a lounge with a hanging chair and a ridiculously comfy couch. Now all of our meetings are like family gatherings.

This amazing new location has created a type of motivation that reflects on us throughout our day. The pop of orange seen throughout our office would make anyone smile, especially our Crucial Vacuum customer care team. We want to make sure our office reflects the positive energy that we want to reverberate back to our customers. With our new office space, you’ll know the Crucial Vacuum Care team is happy and willing to help all of our customers with their questions and inquiries.

Do you have any questions for our Crucial Vacuum team? Give us a call, shoot us an email or leave a comment below and feel free to ask us about our office space as well, as long as you don’t mind us chatting with you a bit.

Aug 20 2013

Crucial Vacuum Named Top 5000 Fastest Growing Private Companies in America by Inc. Magazine

Today, Inc. Magazine has announced its annual list of America’s fastest growing private companies – and Crucial Vacuum is #1,301 on the Inc. 5000.

Ranking Inc 5000 Crucial Vacuum

Additionally, Crucial Vacuum ranked #40 on Inc.’s Top 100 New Jersey Businesses, as well as #72 on Inc.’s Top 100 Retail Companies. Joining a prestigious list of  brands like Pandora, Zappos, Microsoft, Facebook, Living Social, Clif Bar, OtterBox, and Patagonia., Crucial Vacuum is honored to be placed in such high regard from the business journal.

2013 Honors

Here at Crucial, we see this as a great achievement and a benchmark for our continued success in selling great vacuum filters, vacuum bags, and vacuum parts direct to the consumer for a fantastic price point! Additionally, we feel humbled by our great customers that have helped our brand reach this milestone and we assure you that we will continue to bring the same great level of customer service for years to come.

The 32nd Annual Inc. 5000 Conference will take place at the Gaylord National in Washington, DC the weekend of October 10th. Crucial Vacuum looks forward to the future while celebrating our great achievements of the past!