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Oct 31 2012

When the Going Gets Tough, the Tough Gets Going

Due to the effects of Hurricane Sandy, our thoughts and prayers go out to the families that have been affected.  We hope you and your families are safe. All of our staff members are on the east coast and understand how stressful a time this can be.

Crucial Vacuum’s¬†headquarters are in Little Ferry, NJ. Our office and warehouse are on the Hackensack River and our entire town was¬†severely¬†impacted by the storm. Thousands had to evacuate. Our office is currently without power and it is closed until further notice. Since our offices are at the top of a hill, we are hopeful that there was no interior damage. Though we haven’t been able to get into our warehouse due to the lake that is parked currently in front of it at the moment. See the picture below. We do however, hope the water recedes quickly with a little sun and look to our power being restored to our warehouse very soon.

Crucial Vacuum Warehouse Complex

About 2/3 of Crucial Vacuum’s¬†employees are currently without power. The other 1/3 of us with power are welcoming those without power into our homes. ¬† For the past and next couple of days, a small team of Crucial Vacuum will be meeting at a kitchen table, where else, to work together to make our customers happy and move beyond the current crisis at hand.

 


Admittedly, Hurricane Sandy did slow us down and has delayed our response times a tiny bit but didn’t stop the hustle. We are working hard the next couple of days to earn your business. We are thankful for your business! ¬†We have and are taking certain steps to making sure customers are taken care of. ¬†Since we don’t have access to our warehouse, we have had our partners and vendors ship most of our orders on our behalf. We’re thankful for those relationships! ¬†We’ve reached out to every last customer since October 25th to let them know about the delays due to Sandy. ¬†Stephanie (seen above) has been handling all customer related issues and resolving them as fast as humanly possible. ¬†Justin (seated behind Stephanie) has been in constant contact with our partners and getting all of ¬†our orders processed. ¬†In the midst of all the¬†hurdles, we have managed to move ¬†forward. And as far as me…I’m finishing up the day, with a scotch in one hand and the keyboard in the other learning new tasks and doing whatever needs to be done for our customers. ¬†Coming from the Marketing Dept., I have taken on new tasks from customer servicing to tracking orders for customers and keeping them informed with the status of their orders placed. ¬†Its new grounds for me but I must say its been a great learning experience.

As they say, as one door closes, another opens.

Be safe,
Maz

 

Oct 26 2012

Change your life by simply changing your vacuum filter!

A good filter changes a person and makes the world a little better, makes life something special, more enjoyable and cleaner.

 

 

An allergy-free clean home begins with your vacuum. However, it’s what is on the inside that counts, right? Inside every vacuum is a vacuum filter.¬† The filter is what prevents dust, dirt and bacteria from being recycled back into your home. It’s useless to have a vacuum that sucks up all the dirt to just throw it right back into your home. So it’s CRUCIAL to have a high quality clean filter in your vacuum while you clean.¬† Dust and micro particles should be trapped by a good filter only letting clean air back to the environment so you can feel better about the air you breathe.¬† So before you turn on your vacuum, we urge you to take a look at your filter and make sure your change it every 3-6 months.¬† That way the health of your home is maintained and allergies/asthma is minimized.

After changing your filter, magic happens. You may notice that you sleep better at night. You may notice that when you open the blinds, you don’t see the lighter dust floating around through the sunshine that glares into your home. You’ll start to notice that your overall sense of being is clean, fresh, pure and clear.¬† Having a clean home will become something special again.¬† The family will enjoy the clean home and it’s so much easier to enjoy life when allergies are not something to worry about.

Peace & Progress,
Maz

 

Sep 21 2012

Allergy Free Home

Is it just me or is allergy season back?¬† Sometimes its hard to figure out why I’m sneezing so much and can’t stop my eyes from being irritated. It’s a combination of the change in season along with my pets!

Luckily we have the good ole’ internet, and I researched small¬† and easy steps to minimize my symptoms! Here’s what I’ve come up with:

- Changing your  filter every 6-18 months on your  IQAIR Air Purifier will maximize the removal of particles in your home.

- Change vacuum filter- now is a good time to do so!

- Having the proper Pet Vacuum Attachment to keep the hair from your pet off of your couch is a great look!

- Even change air conditioner filter as frequent as needed. Air conditioners could bring in small particles in the air that you breathe causing the dry throats and constant sneezes every time its turned on.

Having pets could be pets and their dander all over.  Using the proper pet vacuum attachments for your vacuum can definitely reduce the dander which might be the solution to your sneezing.  Also, a high efficiency particulate air (HEPA) filter in your vacuum will remove particles from your air  that reduces your chances of allergies.

In my case, I didn’t have any pets nor did I have any carpet to vacuum.¬† An air purifier was the best investment I have made for my allergies.¬† Most of the microscopic particles were out of the air in my home and I was able to breathe without sneezing.¬† Staying indoors and breathing purified air also helped a lot.

If you are suffering from allergies, here are some things you might want to check out.

-If you have pets, use the right pet attachment tools on your vacuum to remove pet dander.

-Use a HEPA filter in your vacuum to trap all the small particles and prevent them from spreading in your home.

- Do you have a good air purifier?  Investing in a good HEPA air purifier is a key element to having an allergy free sanctuary.

Follow these steps and you are on your way to an allergy free life.

Aug 30 2012

Rap Rebuttal to the World’s Most Expensive $1 Million Dollar Gold-Plated Vacuum Cleaner

Supposedly there’s a $1,000,000 gold plated vacuum for sale that caters to the 1%.¬† So, I’m sure you’re thinking what I’m thinking.¬† A¬† one million dollar vacuum cleaner? Is that logical? Simple answer, No! If, I’m a billionaire and have all the riches in the world, the last thing on my mind would be cleaning and vacuum cleaners.¬† I would have maids take care of my mansion with a Dyson…..oh wait, I would have marble floors so I don’t need a vacuum.¬† But unfortunately, I’m not a billionaire and like most fall within the 99%.

Crucial Vacuum represents the 99%.¬† You have a lot on your hands and I’m sure expensive vacuum cleaners and cleaning parts are not something that you want to add on your plate.¬† High quality at affordable prices for everyone with great customer service is what we provide, that’s keeping it real.¬† Want to¬† see it to believe it?¬† We made a rap rebuttal video to the world’s most Expensive vacuum cleaner $1 million dollar gold vacuum. What more can I say?

We take great pride in designing our own vacuum cleaner filters, bags and parts Рwe refuse to charge outrageous prices for our products.  Crucial Vacuum is pleased to always provide our premium quality vacuum cleaner replacement parts at a fraction of the cost of OEM parts along with free shipping, free returns while planting a tree for every 1,000 filters sold.

The lyrics from their rap say it all [excerpt]:
“This is not a vacuum for the 1%.
You could be dressed in gold, but ya don’t represent.
If ya want to go vacuum, get it from the pros.
Crucial Vacuum Filters! Suck it like a hose!”

Crucial Vacuum is a leading manufacturer and online supplier of vacuum cleaner bags, filters, belts and parts. The website is dedicated to providing its customers with the complete range of premium quality vacuum parts (to all vacuum cleaner owners) at affordable prices.

Aug 1 2012

Meet Stephanie – Our Crucial Customer Service Manager

Since our inception at Crucial Vacuum in 2009, we’ve went from 1 employee to just passing the double-digits two weeks ago. The number one source of our growth here has been our repeat customers along with word of mouth referrals. We established our philosophy from day one -¬† we would spend our time and focus our attention on our customer service and the overall customer experience instead of spending time targeting what our competition is doing.

So, it’s time to meet Stephanie. She is the woman behind our rave reviews, our outstanding customer experience and has been an asset to our customers and our company.

Many E-commerce stores and a lot of our competition do not have a phone number to call when there is an issue or challenge. If they do have a phone number and answer it when it rings (sometimes not even in the USA), they focus on the quantity of calls they can get through rather than the quality of the call.

At Crucial Vacuum, we don’t rate our employee’s performance on average handling time,¬† which is the quantity of calls the customer support center can get through. We also don’t measure call times (Stephanie’s longest phone call was 1 1/2 hours long). Stephanie is our customer advocate. She is unscripted and in one conversation with her, we know you will know her and develop a strong personal connection with her.¬† She excels in this position because she is allowed to let her amazing personality shine, without worry of holding back.¬† Stephanie deeply understands the importance of keeping our customers satisfied and always finds a solution to any obstacle that we come across.¬† Great Job Steph!

With that said, we have a wall of success in the office. This is where all the letters Stephanie receives are placed. Below are just a few real customer feedback letters from our customers expressing the experience with Stephanie and Crucial Vacuum.

‚ÄúMuchas gracias! Todo copasetic. I ordered on Saturday and received my bags on Friday. You have good prices and your offer of free shipping led me to choose your company. Now that I received my order, I will add that you have great service and a wonderful attitude. ‚ÄúYou‚ÄĚ sound young (phrases like ‚ÄúYAY!‚ÄĚ, ‚Äúmost awesome experience‚ÄĚ, ‚Äúwith love‚ÄĚ), and idealistic (planting a tree for every 1,000 filters purchased). Young also in the sense of not being jaded and taking things for granted. That you are sincere in wanting to give excellent service (because all companies SAY that, but we all know that ‚Äútalk is cheap‚ÄĚ). But in your case, you backed up your talk and I respect and appreciate your intention and your actions.‚ÄĚ Thank you and I wish your company lots of success. By the way, I send hugs also. ~Alexis

‚ÄúI received the replacement filter set. Thank you for taking care of this. Your attention to my problem has greatly improved my concerns about your products and service and I intend to leave¬†good feedback with Amazon.‚ÄĚ Thank you again for your help. ~Don

We value your feedback. Each of our customers are extremely important to us. Customers are the heart of our business.  Our goal is to have every customer feel like Alexis and Don with their shopping experience on Crucial Vacuum.