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Aug 1 2012

Meet Stephanie – Our Crucial Customer Service Manager

Since our inception at Crucial Vacuum in 2009, we’ve went from 1 employee to just passing the double-digits two weeks ago. The number one source of our growth here has been our repeat customers along with word of mouth referrals. We established our philosophy from day one -  we would spend our time and focus our attention on our customer service and the overall customer experience instead of spending time targeting what our competition is doing.

So, it’s time to meet Stephanie. She is the woman behind our rave reviews, our outstanding customer experience and has been an asset to our customers and our company.

Many E-commerce stores and a lot of our competition do not have a phone number to call when there is an issue or challenge. If they do have a phone number and answer it when it rings (sometimes not even in the USA), they focus on the quantity of calls they can get through rather than the quality of the call.

At Crucial Vacuum, we don’t rate our employee’s performance on average handling time,  which is the quantity of calls the customer support center can get through. We also don’t measure call times (Stephanie’s longest phone call was 1 1/2 hours long). Stephanie is our customer advocate. She is unscripted and in one conversation with her, we know you will know her and develop a strong personal connection with her.  She excels in this position because she is allowed to let her amazing personality shine, without worry of holding back.  Stephanie deeply understands the importance of keeping our customers satisfied and always finds a solution to any obstacle that we come across.  Great Job Steph!

With that said, we have a wall of success in the office. This is where all the letters Stephanie receives are placed. Below are just a few real customer feedback letters from our customers expressing the experience with Stephanie and Crucial Vacuum.

“Muchas gracias! Todo copasetic. I ordered on Saturday and received my bags on Friday. You have good prices and your offer of free shipping led me to choose your company. Now that I received my order, I will add that you have great service and a wonderful attitude. “You” sound young (phrases like “YAY!”, “most awesome experience”, “with love”), and idealistic (planting a tree for every 1,000 filters purchased). Young also in the sense of not being jaded and taking things for granted. That you are sincere in wanting to give excellent service (because all companies SAY that, but we all know that “talk is cheap”). But in your case, you backed up your talk and I respect and appreciate your intention and your actions.” Thank you and I wish your company lots of success. By the way, I send hugs also. ~Alexis

“I received the replacement filter set. Thank you for taking care of this. Your attention to my problem has greatly improved my concerns about your products and service and I intend to leave good feedback with Amazon.” Thank you again for your help. ~Don

We value your feedback. Each of our customers are extremely important to us. Customers are the heart of our business.  Our goal is to have every customer feel like Alexis and Don with their shopping experience on Crucial Vacuum.

May 30 2012

Crucial Vacuum Announces Free Shipping AND Free Returns – Bingo, Bango, Bongo!

First, we’d like to thank everyone for all the feedback we’ve received. It’s actually through feedback from customers that we have decided to create what we believe is the easiest and free return process in our industry. At CrucialVacuum.com, we want our customers to experience delight – with the very best selection, with free shipping now both ways, along with customer service that’s above and beyond what you would typically find at any retail store anywhere.

The truth is, we want you to love what you ordered and we are confident that our products and service will help you live a healthier life! But, if for whatever reason you are not 100% satisfied with your purchase, you can return your order for a full 100% refund with pre-paid postage on the house! We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. You heard it right folks – We at Crucial Vacuum just implemented our updated FREE & EASY return policy.

Crucial Vacuum Free Shipping Free Returns

Here’s the bottom line for our returns – It’s just as clear and transparent as our shipping price, which is free! Returns must be unused, in the state you received them, in the original packaging and within 30 days of your order date. That’s all! It’s free and the return can be made right through our website.

So if for whatever reason you’re not happy with your purchase, just go through our easy self-service return process here to print out a free return label.

We want our return policy to make purchasing online a painless process – bingo, bango, bongo.

May 29 2012

Crucial Vacuum Reviews Surpass 25,000+ on EBAY

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, CEO Amazon.com

This morning we woke up and it was a great day. We opened our email to receive a hand written letter and certificate from John Donahue, CEO of eBay. At Crucial Vacuum, we don’t typically honk our own horn but this was a true honor. We were awarded the eBay “Turquoise Shooting Star Achievement Award.” That’s eBay’s fancy way of stating that we received 25,000 feedbacks from our valued customers! However, it’s not just about the quantity but also the quality of the feedback reviews we have received.

Check out our eBay store and see the 25,000+ reviews from past customers and you will see that we have 99.7% positive feedback from happy customers.

At Crucial Vacuum, we strive to delight our customers and give them a wow experience! With our price match guarantee, satisfaction guarantee, free shipping and free returns and exchanges, why go anywhere else for all your vacuum cleaner needs!

We have to thank all of our customers along with the Crucial Vacuum Team for making this happen! And without our amazing customers and incredible employee staff, we wouldn’t be where we are today. So nothing makes us happier than hearing positive feedback from our satisfied customers, which makes our jobs here at Crucial Vacuum that much better.

So if you haven’t ordered from us yet what are you waiting for? Find out for yourself what all the hype is about!

Apr 4 2012

Cleaning Pet Hair

Cleaning Pet HairI love my pets! I have two that are the sweetest, kindest, and most adorable little balls of fur. As much as I love playing with them, petting them, and having them part of my life, I hate the hair. It’s everywhere! I find pet hair on my carpets, furniture, and clothes. I’ve tried those lint rollers to pull clean the hard-to-get pet hair off my clothes and furniture, but it doesn’t do much.

Dander is sticky and helps fur stick to places we don’t want it. The more your pet cleans himself, the stickier the hair. Cats are exceptionally clean and their hair doesn’t budge unless it’s sticking to freshly laundered clothes. But there is a solution to cleaning up after little balls of fur. The Gonzo Pet Hair Lifter works for both cats and dogs! Even better, it is reusable and easy. Continue reading »

Apr 1 2012

Crucial Spring Cleaning Tips

Spring Cleaning TipsThe first signs of spring bring about the desire to open windows, clear out old, stale air, and begin clearing dust and cobwebs from the corners of their home. The task can be daunting, but some tips and tricks from cleaning specialists will turn spring cleaning into a simple task!

Declutter first!

Myra suggests that you declutter before you begin deep cleaning. Go through each room in your home and survey the piles, paying special attention to ‘junk cabinets and drawers’ to eliminate items that you no longer need. If you have a stack of papers that you haven’t yet surfed through, do it! Separate everything into bins for recycling, items to sell or donate, and garbage. With fewer items, it’s much easier to clean effectively. Continue reading »